Customer Care Officer

Position: Customer Care Officer (GMG/AM 3)

Location: Annotto Bay Hospital

The North-East Regional Health Authority, a statutory body under the Ministry of Health &  Wellness with responsibility for the management  and delivery of health care and public health  services within the parishes of St. Ann, St. Mary  and Portland, is seeking dynamic, proactive and  forward-thinking individuals to fill the position of  Customer Care Officer (GMG/AM 3) at the  Annotto Bay Hospital. 

Summary:
Reporting to the Senior Customer Care Officer, the incumbent is responsible to assist the  general public in all aspects of their interaction  with the Organization with the objective of  achieving the mandate of the organization. The  incumbent will also manage customer inquiries,  complaints and interact with customers to provide and process information.

Requirements

• Diploma in Management Studies, Public Administration, Personnel Management, Business Administration;
• At least two (2) years in Customer Service or performing related functions .

Responsibilities

• Maintains portfolio and be knowledgeable of the organization products and services;
• Maintains portfolio of the business processes of all services of the  organization;
• Maintains database on key customers of the organization and tracks customers  interface with the organization;
• Recommends new systems, procedures or  working practices to improve customer  service efficiency;
• Assist with customer enquiries or  complaints by phone, email or direct  interaction;
• Maintains a log of customer complaints and queries;
• Collates information and prepares  monthly/quarterly and annual reports.

Specific Knowledge Required

• Knowledge of the MDA’s Policies & Procedures;
• Knowledge of GOJ Customer Service  Policies & Procedures Switch Board  Operating Skills;
• Proficiency in relevant Software  Applications;
• Good oral and written communication skills;
• Strong customer service orientation.

Remuneration package

Salary Scale: $1,984,305 – $2,668,670 per annum

Note

Applications along with detailed resume should be sent no later than Friday, 2023 July 28.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Contact

The Director
 Human Resource Management & Development
North-East Regional Health Authority
34-38 Ocean Village Shopping Centre,

Ocho Rios,
St. Ann.

 

Fax: (876) 795–2747 

Email: jobs@nerha.gov.jm

Base Salary: Undisclosed